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IMPORTANT UPDATE ON YOUR ACP SERVICE

In 2021, Congress established the Affordable Connectivity Program (ACP) in the Bipartisan Infrastructure Law, appropriating $14.2 billion. The Federal Communications Commission (FCC) was tasked to develop and implement the ACP as well as ACP outreach and awareness activities.

In January 2024, the FCC announced potential changes to the ACP, indicating the program may end in the near future, if future government funding is not extended.

 

While the exact details and dates are still being finalized, we want to ensure that you are aware of this development.

 

Here is what you should know:

  1. The ACP is undergoing changes, which might end or alter the program.

  2. ACP applications and enrollments will not be processed after February 7, 2024 at 11:59 PM ET.

  3. Households who have applied, been approved, and are receiving the monthly internet discount before February 8, 2024 will continue to receive their ACP benefit until ACP funds run out, as long as the household remains enrolled in the program.

  4. After the ACP funds run out, the benefits you receive from us, their costs, and any associated discounts which enable you to obtain services at a reduced price or no cost, may be impacted.

  5. We are committed to keeping you informed and will provide more specific information as soon as it becomes available.

  6. We are exploring alternative options to continue to provide you service and support your connectivity needs, and will share these details with you.

  7. We recommend staying alert for updates from us on these potential changes.

Your uninterrupted service and satisfaction are our top priorities. If you have any questions or concerns, please do not hesitate to contact our customer support team.

Thank you for choosing North American Local, LLC as your service provider. We value you as our customer and we look forward to continuing to provide you with the service you need.

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