top of page

The Affordable Connectivity Program (ACP), which is administered by the Federal Communications Commission, gives low-income households a discount on internet services so they don’t have to decide between purchasing broadband or other necessities. 

The Affordable Connectivity Program provides for consumers:

  • A $30 per month benefit to help households afford access to high-speed internet service.

  • Up to a $75 per month discount if the household is on qualifying tribal lands.

ā€‹

Affordable Connectivity Program

Affordable Connectivity Program Qualifying Benefits:

Federal Assistance Programs

You are eligible for the ACP if you (or someone in your household) participate in one of these programs:

  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps

  • Medicaid

  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)

  • Supplemental Security Income (SSI)

  • Federal Public Housing Assistance (FPHA) (including Housing Choice Voucher (HCV) Program (Section 8 Vouchers), Project-Based Rental Assistance (PBRA)/202/811, Public Housing, and Affordable Housing Programs for American Indians, Alaska Natives or Native Hawaiians)

  • Veterans Pension and Survivors Benefit

  • Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S. Department of Agriculture (USDA) Community Eligibility Provision schools

  • Received a Federal Pell Grant in the current award year

***You may need to show a card, letter, or official document as proof that you participate in one of these programs when you apply for the ACP.

Tribal Assistance Programs

If you live on qualifying Tribal lands, you are eligible for the ACP if your household income is at or below 200% of the Federal Poverty Guidelines, or if you (or someone in your household) participate in:

  • Any of the federal assistance programs listed above

  • Bureau of Indian Affairs General Assistance

  • Head Start (only households meeting the income qualifying standard)

  • Tribal Temporary Assistance for Needy Families (Tribal TANF)

  • Food Distribution Program on Indian Reservations

Puerto Rico Consumer Protection Notification

RIGHT TO OBJECT TO YOUR BILL

By provision of Laws 213 of 1996 and Law 33 of 1985, any client has the right to present a claim or objection regarding all or part of the invoice; You have up to twenty (20) days from the sending of the invoice. First, you must object and complain to North American Local by contacting 1-888-247-3903, or in writing to support@northamericanlocal.com. You can also visit the website https://northamericanlocal.com/. If you do not make the payment or have not objected within the 20-day period; North American Local may suspend, disconnect and terminate the service(s). Objection to a charge does not relieve you of payment of unobjected charges.

ā€‹

Puerto Rico Telecommunications Bureau (NET)

If you do NOT agree with the result of the claim, you may request a review from the Puerto Rico Telecommunications Bureau (NET) within a period of thirty (30) calendar days, counted from the notification of the result of the claim; by calling 1 -866-578-5500, 1-787-722-8606, or 1-787-756-0804. You can also send an email to: querellasnet@jrsp.pr.gov or you can send a letter to: NET Complaints Division, 500 Ave. Roberto H. Todd, Santurce, PR 00907-3941 or personally visit the NET offices located at 500 Ave. Roberto H. Todd, Pda. 18 in Santurce.

bottom of page